Delivery & Returns

Delivery

We deliver your Lacuna London Living soft furnishings & design led objects by UPS delivery within 2-3 days. If you need your item sooner, please contact us at sasha@lacunalondon.co.uk and we will endeavour to help. 

Returns

We want you to love your Lacuna London Living items! However if you are not delighted with what you have chosen you can return your item by contacting us within 14 days of receipt. Please note this does not apply to bespoke soft furnishings or customised items we have made for clients or commercial projects we are engaged in. 

We will be more than happy to offer you an exchange or a refund* provided that the products are returned to us complete and in perfect condition. It must also be in the original packaging.

*Please note that this 14 day guarantee does not apply to non-standard, customised, bespoke, made-to-order, made-to-measure or special order products, nor to cut by the metre fabric. Please refer to our Terms of Business for further information.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please contact us within 14 days of receiving goods by email to info@lacunalondon.co.uk and inform us that you are going to return the cushion.

Lacuna London Interiors will credit the price paid for the goods in full within 10 working days of receiving them.

Please then return the goods in perfect condition, unused, unwashed and with the original packaging intact. We do not provide free returns. It is important for your own security that you obtain proof of posting as, under our Returns Policy we cannot accept responsibility for goods that are lost or damaged in transit back to us.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lacunalondon.co.uk and send your item to: Belgravia House, Halkin Place, London SW1X 8JF 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Belgravia House, Halkin Place, London SW1X 8JF 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please use a trackable shipping service or purchase a shipping insurance when shipping items back to us and please obtain proof of postage.